Privacy Policy

Last updated: June 2026

Carrgo is operated by Wild Brain Ltd ("we", "us", "our"), registered in England and Wales. Registered address: Unit 1-2, James Carter Road, Mildenhall, IP28 7DE. This Privacy Policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018. For privacy queries contact: privacy@carrgo.uk

1. What information we collect

When you register and use Carrgo we collect:

• Account information: name, email address, phone number and company name.
• Profile information: for transporters, operator type, base location, vehicle capacity and availability.
• Job data: vehicle details, pickup and delivery addresses, agreed prices and job status updates.
• Location data: GPS coordinates shared during active jobs when the transporter opts in. Shared only with the relevant shipper and not retained after job completion.
• Mileage and photos: odometer readings and photos uploaded at pickup and delivery.
• Messages: content of messages sent between shippers and transporters through the platform.
• Payment information: subscriptions are processed by Stripe. We do not store card details.
• Usage data: how you navigate and use the platform, used to improve the service.

2. How we use your information

We use your information to provide and operate the Carrgo platform, match shippers with transporters, send notifications about jobs and status updates, process subscription payments via Stripe, generate invoices for completed jobs, improve the platform, and comply with legal obligations. Our legal basis is contract performance, legitimate interests, and where required, your consent.

3. Who we share your information with

• Other Carrgo users: transporter profiles are visible to shippers. Contact details are shared only after a job is confirmed.
• Service providers: Supabase (database and authentication), Stripe (payments), Resend (email notifications), Google (maps and address lookup). All operate under data processing agreements.
• Legal authorities: where required by law or to protect user safety.

We do not sell personal data to third parties.

4. Location data

Location sharing is always opt-in per job. Transporter location is shared only with the shipper on that specific confirmed job and is not retained after delivery is confirmed. We do not track location outside active jobs.

5. Data retention

Account data is retained while your account is active. Job records, messages and invoices are retained for 7 years. On account deletion, personal profile data is removed.

6. Your rights

Under UK GDPR you have the right to access, correct, delete and port your data, and to object to certain processing. Contact privacy@carrgo.uk. You may also complain to the ICO at ico.org.uk.

7. Security

We use HTTPS encryption, secure database storage via Supabase, and access controls.

8. Changes

We will notify registered users of material changes by email. Continued use after notification constitutes acceptance.